A system that consists of telephony equipment, software application[2](s), a database[4] and a supporting infrastructure[1] that is used for information[3] collection using voice or the telephone key pad on the phone.
Defined Terms
1. ↑ infrastructure.
The generic term to include all application software, operating systems, network communications and database management systems with an organization.
3. ↑ information.
The by-product of having data in an HR System. Data is gathered and reviewed providing information for decision making.
