A system for improving a product, process[1], etc. by collecting and reacting to users’ comments.
Defined Terms
1. ↑ process.
The mechanism through which the data are transformed, manipulated and created into output such as a report, a decision etc. A series of activities that need to be carried out to accomplish some sort of organizational goal. A sequence of events or activities that are triggered by something happening and results in something being achieved.
